Return & Refund Policy

Non-Returnable Products

Returns will not be accepted for:

• Customized printed clothing
• Personalized designs
• Products made according to customer specifications
• Size/color/design selections approved by the customer

Exceptional Return Cases

In rare situations where:

• The courier service provider experiences an unexpected delay,
• The parcel does not reach the destination courier office within the expected timeframe,
• The customer no longer requires the product because the intended event/function date has already passed,

Creatify Style may consider a return request after discussion.

Conditions for Exceptional Returns

To be eligible:

• The customer must immediately initiate the return/refusal process through the courier office before accepting/opening the parcel.
• The parcel must be returned in its original unopened condition.
• Once the package is opened, used, or altered, returns will not be accepted.

Refund Process

After the returned parcel reaches Creatify Style and the condition is verified:

• Refunds will be processed after communication and approval.
• Refund amount and processing time will be confirmed during the return discussion.
• Shipping charges (if applicable) may not be refundable.

Damaged/Wrong Products

If you receive a damaged product or an incorrect product due to an error from our side, please contact us with proof/images within 48 hours of delivery, and we will review the issue.